Terms of Service
Understanding your rights and responsibilities when using Smart AI Malaysia's AI-powered services and solutions
Your Agreement with Smart AI Malaysia
By accessing and using any services provided by Smart AI Malaysia, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.
These terms constitute a legally binding agreement between you and Smart AI Malaysia, governing your use of our AI applications, services, and website.
If you do not agree to these terms, please refrain from using our services immediately.
Important Notice
These terms may be updated periodically. Continued use of our services constitutes acceptance of any modifications made to these terms.
Key Definitions
Understanding the terminology used throughout these terms ensures clarity and mutual understanding
"Services"
Refers to all AI applications, software solutions, consulting services, and digital products offered by Smart AI Malaysia.
"User"
Any individual or entity that accesses, browses, or uses any part of our services or website.
"Content"
All information, data, text, images, software, and other materials available through our services.
"AI Models"
Machine learning algorithms, neural networks, and artificial intelligence systems developed or provided by Smart AI Malaysia.
"Intellectual Property"
All patents, copyrights, trademarks, trade secrets, and other proprietary rights related to our services and technology.
"Confidential Information"
Non-public information disclosed during the use of our services, including business data and proprietary algorithms.
User Obligations and Responsibilities
Account Security
Users are responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account. You must notify us immediately of any unauthorized use of your account.
Prohibited Activities
Users may not use our services for illegal activities, to harm others, to violate intellectual property rights, or to interfere with the proper functioning of our systems. This includes attempting to reverse engineer our AI models.
Data Accuracy
When using our AI services, you must provide accurate and complete information. Inaccurate data may result in suboptimal AI performance and does not exempt you from responsibility for the outputs.
Commercial Use Restrictions
Commercial use of our services requires appropriate licensing. Unauthorized commercial exploitation of our AI models or outputs is strictly prohibited without prior written consent.
Quick Reference
"Responsible use of AI technology benefits everyone in our digital ecosystem."
Intellectual Property Rights
Protecting our innovations while clearly defining user rights and limitations
© Our Proprietary Technology
All AI models, algorithms, software, and documentation provided by Smart AI Malaysia remain our exclusive intellectual property. Users receive only the rights expressly granted in these terms.
✓ User Rights
Users retain rights to their own data and content. You may use our services according to the specific license granted, but you do not acquire ownership of our underlying technology.
⚠ Restrictions
No copying, distribution, modification, or reverse engineering of our AI models or proprietary technology is permitted without explicit written consent.
Privacy and Data Protection
Your privacy is paramount. We implement robust data protection measures in compliance with Malaysian and international standards
Data Encryption
All data transmission and storage uses industry-standard encryption protocols to protect your information.
Access Control
Strict access controls ensure only authorized personnel can access your data, and only when necessary for service provision.
Compliance
We adhere to Malaysia's Personal Data Protection Act (PDPA) and international data protection regulations.
Data Usage Principles
- Purpose limitation: Data used only for specified purposes
- Data minimization: Only necessary data is collected
- Retention limits: Data retained only as long as needed
- User rights: Access, correction, and deletion rights
Your Rights
Access & Portability
Request copies of your data in a portable format
Correction
Update or correct inaccurate personal information
Deletion
Request removal of your personal data from our systems
Service Availability and Disclaimers
Understanding the nature of AI services and our service commitments
⚡ Service Availability
- • 99.5% uptime target for core AI services
- • Scheduled maintenance with 48-hour advance notice
- • Emergency maintenance may be conducted with minimal notice
- • Some features may be temporarily unavailable during updates
🎯 AI Accuracy Disclaimer
AI models provide outputs based on training data and algorithms. While we strive for accuracy, we cannot guarantee perfect results for all use cases.
- • AI outputs should be reviewed and validated
- • Critical decisions should not rely solely on AI recommendations
- • Model performance may vary across different domains
🔧 Limitation of Liability
Smart AI Malaysia's liability is limited to the amount paid for services in the 12 months preceding any claim. We are not liable for:
- • Indirect, incidental, or consequential damages
- • Loss of profits, data, or business opportunities
- • Third-party actions or content
- • Force majeure events beyond our control
Important Notice
AI technology is rapidly evolving. We continuously update and improve our services, which may result in changes to functionality or performance characteristics.
Termination and Modifications
Understanding how these terms can be modified and the circumstances under which services may be terminated
Service Termination
By User
- • Stop using services immediately
- • Request data deletion
- • Cancel subscriptions anytime
- • No penalties for termination
By Smart AI Malaysia
- • Violation of terms
- • Non-payment of fees
- • Illegal activities
- • 30-day advance notice provided
Terms Updates
Notification Process
Significant changes will be communicated via email and website announcements at least 30 days before implementation.
Effective Date
Updated terms become effective on the date specified in the notification. Continued use constitutes acceptance.
Disagreement
If you disagree with changes, you may terminate your account before the effective date without penalty.
Quick Action Guide
Need immediate assistance?
+60 7 0178 6945
Contact Information and Legal Details
We're here to help clarify any aspect of these terms or our services
Company Information
Company Name
Smart AI Malaysia
Business Address
23 Jalan Dato Onn
Johor Bahru 80350, Malaysia
Phone Number
+60 7 0178 6945Email Address
info@smart-ai-malaysia.comBusiness Hours
Note: All times are in Malaysia Standard Time (MST, UTC+8)
Legal Framework
Governing Law
These terms are governed by the laws of Malaysia, specifically the laws of Johor and federal Malaysian legislation.
Jurisdiction
Any disputes will be subject to the exclusive jurisdiction of the courts of Malaysia.
Dispute Resolution
We encourage resolving disputes through direct communication before pursuing formal legal action.
Document Version
For the most current version of these terms, please visit our website or contact our legal department.