Get in Touch
Ready to transform your business with AI? Connect with our expert team in Malaysia and discover how artificial intelligence can revolutionize your operations.
Instant Response
We respond to all inquiries within 2 hours during business hours
Local Presence
Based in Johor Bahru with service coverage across Malaysia
Expert Team
Dedicated AI specialists with local market knowledge
Send us a Message
Whether you're curious about AI integration, need consultation on specific projects, or want to discuss partnership opportunities, we're here to help. Our team of AI experts is ready to provide personalized solutions for your business needs.
Contact Information
Reach out to us through any of these channels. Our team is committed to providing you with comprehensive support and expert guidance for all your AI implementation needs.
Office Address
Smart AI Malaysia
23 Jalan Dato Onn
Johor Bahru 80350
Malaysia
Email Address
General Inquiries
info@smart-ai-malaysia.comWe typically respond within 2-4 hours during business days
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 1:00 PM
Sunday: Closed
All times are Malaysia Time (MYT)
Emergency Support
For urgent technical support or critical system issues affecting your business operations:
Emergency Hotline: +60 7 0178 6945
Available 24/7 for existing clients with emergency support packages
Visit Our Office
Located in the heart of Johor Bahru, our office is easily accessible and designed to foster innovation and collaboration. Schedule a visit to experience our AI solutions firsthand.
Office Details
Full Address
Smart AI Malaysia
23 Jalan Dato Onn
Johor Bahru 80350
Malaysia
Building Features
- Modern commercial building with 24/7 security
- Wheelchair accessible with ramp access
- Elevator access to all floors
- High-speed fiber internet connectivity
- Climate-controlled meeting rooms
Parking & Transportation
Parking Options
- Paid covered parking available (RM 3/hour, 24-hour maximum RM 15)
- Dedicated motorcycle parking areas available
Public Transport
- Bus stop 200m away (Routes 10, 12, 13)
- JB Sentral train station 1.2km away (15-minute walk)
- Grab and taxi pickup points available
Major Landmarks
- Johor Bahru City Square - 500m
- Johor Bahru Old Chinese Temple - 300m
- Komtar JBCC - 800m
- JB Waterfront - 1.5km
Find Us on the Map
Interactive Map
23 Jalan Dato Onn, Johor Bahru 80350, Malaysia
Getting Here
By Car
From North-South Highway (Exit 251B): Take the JB city center exit, follow signs to Jalan Dato Onn. Our building is located 300m on the left side, with blue "Smart AI" signage.
From Johor Bahru Sultan Ismail International Airport
45-minute drive via the Eastern Dispersal Link. Take taxi or Grab (estimated RM 50-70) directly to our office.
From Singapore via Woodlands Causeway
After customs clearance, take the second exit to JB city center. Follow signs to Jalan Dato Onn (approximately 20-minute drive from checkpoint).
Schedule a Visit
Experience our AI solutions and meet our team in person. We offer comprehensive demonstrations of our services and personalized consultation sessions.
Available Services
- • AI Solution Demonstrations
- • Strategy Consultation Sessions
- • Technical Implementation Planning
- • Team Training and Workshops
Office visits are available by appointment only. Please call or email to schedule your visit.
Availability & Response Times
We understand that timing is crucial for your business decisions. Here's everything you need to know about our availability and how quickly we can respond to your needs.
Operating Hours
Regular Business Hours
Time Zone
All times are Malaysia Time (MYT, UTC+8)
Johor Bahru operates on Malaysia Standard Time year-round
Holiday Schedule
We observe all Malaysian public holidays. Office operations are limited during these periods:
Major Public Holidays
- • New Year's Day (January 1)
- • Chinese New Year (2 days)
- • Hari Raya Aidilfitri (2 days)
- • Hari Raya Aidiladha (1 day)
- • National Day (August 31)
- • Malaysia Day (September 16)
- • Christmas Day (December 25)
Note: During public holidays, only emergency support remains available for existing clients.
Response Time Expectations
Urgent Inquiries
Critical business matters requiring immediate attention:
Standard Inquiries
General questions and consultation requests:
Technical Support
Support for existing clients and technical issues:
Virtual Consultation Options
Available Platforms
Virtual Meeting Benefits
- No travel time required - connect from anywhere
- Screen sharing for real-time demos and presentations
- Recording capabilities for future reference
- Cost-effective alternative to in-person meetings
Pro Tip: Virtual consultations are perfect for initial discussions, strategy planning, and ongoing project updates. We can accommodate teams across multiple locations.
Need Immediate Assistance?
Choose the quickest way to reach us. Whether you prefer phone calls, messages, or email, we've got you covered with multiple communication channels.
Call Us Directly
Get instant answers to your questions. Our team is ready to discuss your AI needs and provide immediate guidance.
+60 7 0178 6945WhatsApp Chat
Quick messaging for fast responses. Share documents, images, and get real-time support on the go.
Chat NowEmail Us
Send detailed inquiries with attachments. Perfect for comprehensive project discussions and proposals.
Send EmailRequest Callback
Can't call right now? Leave your details and we'll call you back at your preferred time.
Emergency Technical Support
For critical system failures or urgent technical issues affecting your business operations, contact our emergency support line.
Available 24/7 for existing clients
Meet Our Expert Team
Our AI specialists bring decades of combined experience in artificial intelligence, machine learning, and business transformation across various industries in Malaysia and Southeast Asia.
Want to Connect Directly?
Schedule a one-on-one consultation with our experts. Discuss your specific AI challenges and explore customized solutions for your business.