Cookie Policy
This Cookie Policy explains how Smart AI Malaysia uses cookies and similar technologies on our website to enhance your browsing experience, provide personalized content, and ensure our services function properly.
Introduction
At Smart AI Malaysia, we are committed to protecting your privacy and being transparent about how we collect, use, and store information. This Cookie Policy provides detailed information about our use of cookies and similar tracking technologies when you visit our website at smart-ai-malaysia.com.
This policy should be read in conjunction with our Privacy Policy and Terms of Service. By continuing to use our website, you consent to the use of cookies as described in this policy.
Important: If you do not agree with our use of cookies, you may disable them through your browser settings. However, this may affect the functionality of our website and your user experience.
What Are Cookies?
Cookies are small text files that are stored on your device (computer, smartphone, or tablet) when you visit a website. These files contain information that helps websites remember your preferences, login status, and browsing activity, enabling a more personalized and efficient user experience.
Technical Details
Cookies are created by web servers and sent to your browser, which stores them locally. When you return to a website, your browser sends the stored cookies back to the server, allowing the site to recognize you and recall your previous interactions.
Similar Technologies
Besides cookies, we may also use similar technologies such as web beacons, pixels, local storage, and session storage to track website usage and improve our services. These technologies function similarly to cookies but may have different storage characteristics.
Why Websites Use Cookies
- Essential Functionality: Enable core website features like navigation, forms, and user authentication
- Performance Optimization: Improve website loading speed and optimize content delivery
- Personalization: Remember your preferences and customize your experience
- Analytics: Understand how visitors interact with our website to improve our services
Types of Cookies We Use
Smart AI Malaysia uses several types of cookies to enhance your experience on our website. Each type serves a specific purpose and has different characteristics regarding duration and functionality.
Essential Cookies
These cookies are absolutely necessary for our website to function properly. They enable core functionalities such as security, network management, and accessibility. Without these cookies, our website cannot operate effectively.
Examples include:
- • Authentication cookies that maintain your login session
- • Security cookies that protect against CSRF attacks
- • Load balancing cookies that distribute traffic efficiently
- • Cookies that remember your cookie consent preferences
Performance and Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This data helps us improve our website's performance and user experience.
What we track:
- • Pages visited and time spent on each page
- • Click patterns and navigation paths
- • Browser and device information
- • Website performance metrics and loading times
- • Error reports and technical issues
Functional Cookies
These cookies enable enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
Features include:
- • Remembering your language and region preferences
- • Storing form data for easier completion
- • Chat widget functionality and chat history
- • Video player preferences and playback settings
- • Font size and display customization options
Marketing and Advertising Cookies
These cookies track your browsing activity across websites to deliver advertisements that are more relevant to you and your interests. They also help measure the effectiveness of advertising campaigns.
Advertising purposes:
- • Displaying relevant advertisements based on your interests
- • Measuring advertising campaign performance
- • Preventing the same ad from appearing repeatedly
- • Delivering retargeting campaigns across different websites
- • Social media integration and sharing functionality
How We Use Cookies
We use cookies for various purposes related to providing and improving our AI services and ensuring you have the best possible experience on our website. Below are the specific ways we utilize cookie technology.
Website Security and Authentication
We use cookies to maintain your login sessions securely and protect your personal information. These cookies help us verify your identity and ensure that only you can access your account information and AI service preferences.
- • Session management for secure login states
- • Protection against cross-site request forgery (CSRF)
- • Multi-factor authentication support
- • Suspicious activity detection and prevention
AI Service Personalization
As an AI technology company, we use cookies to enhance your experience with our AI applications and services. This includes remembering your preferences, usage patterns, and customizing AI responses based on your interaction history.
- • AI model preference settings and configurations
- • Language and region settings for AI interactions
- • Usage patterns to improve AI recommendations
- • Performance optimization for AI processing
Analytics and Website Improvement
We use analytics cookies to understand how visitors use our website, which helps us improve our services and develop better AI solutions. This data is aggregated and does not personally identify you.
- • Website traffic analysis and user journey mapping
- • A/B testing for new features and improvements
- • Performance monitoring and optimization
- • Error tracking and debugging assistance
Customer Support and Communication
Cookies help us provide better customer support by maintaining chat histories, remembering your previous inquiries, and enabling smooth communication with our support team.
- • Live chat widget functionality and history
- • Support ticket tracking and correlation
- • Customer feedback and survey responses
- • Communication preference management
E-commerce and Service Delivery
For our AI services and products, cookies help manage your orders, track service usage, and ensure proper delivery of our AI solutions and support services.
- • Shopping cart and checkout process management
- • Service subscription and billing tracking
- • Usage quota monitoring for AI services
- • Order history and invoice generation
Managing Your Cookie Preferences
You have several options for managing cookies and similar tracking technologies. You can control cookies through your browser settings or by using our cookie preference center.
Browser Settings
Most web browsers allow you to control cookies through their settings. You can typically find these options in the "Settings," "Preferences," or "Options" menu of your browser.
Browser-specific instructions:
- • Chrome: Settings → Privacy → Cookies
- • Firefox: Preferences → Privacy → Cookies
- • Safari: Preferences → Privacy → Cookies
- • Edge: Settings → Privacy → Cookies
Our Cookie Settings
You can also manage your preferences directly on our website by clicking the "Cookie Settings" button in our footer or privacy controls.
Cookie Control Options
Accept All Cookies
This option allows all cookies to be set on your device. You will have the best experience with all features, personalization, and analytics enabled.
Essential Cookies Only
This option allows only essential cookies required for basic website functionality. You may experience reduced functionality and personalization.
Custom Settings
This option allows you to choose specific types of cookies you want to enable. You can customize your preferences for each category.
Important Considerations
- • Disabling certain cookies may affect website functionality
- • Some features may not work properly without specific cookies
- • You may need to re-enter information each time you visit
- • Changes made through browser settings affect all websites you visit
- • Mobile device browsers may have different cookie management options
Third-Party Cookies and Services
Our website may include cookies from third-party services that provide additional functionality, analytics, or advertising. These external services have their own privacy policies and cookie practices.
Google Analytics
We use Google Analytics to understand how visitors interact with our website. This service helps us improve our AI services and user experience.
Purpose:
- • Website traffic analysis
- • User behavior tracking
- • Performance monitoring
Social Media Integration
Our website includes social media buttons and/or plugins that allow you to connect with your social network in various ways.
Social login and sharing functionality
Professional networking and sharing
Content sharing and social engagement
Marketing and Advertising Partners
We work with advertising and marketing partners to deliver relevant advertisements and measure campaign effectiveness.
Advertising Networks:
- • Google Ads
- • Facebook Pixel
- • LinkedIn Insight Tag
Purpose:
- • Targeted advertising
- • Campaign measurement
- • Remarketing campaigns
Customer Support Tools
We use third-party customer support tools to provide you with better assistance and support services.
Live Chat Support
Real-time customer assistance
Support Ticket System
Issue tracking and resolution
Managing Third-Party Cookies
You can manage third-party cookies through your browser settings or by visiting the opt-out pages of the respective services. Please note that opting out of certain cookies may affect the functionality of our website and the services we can provide.
Cookie Retention and Expiration
Different types of cookies are stored for different periods. Some are automatically deleted when you close your browser, while others remain on your device for a specified period.
Session Cookies
Session cookies are temporary and are automatically deleted when you close your browser or navigate away from our website.
Examples and Duration:
- • Login session tokens: Until browser closes
- • Shopping cart contents: Until browser closes
- • Form data (unsubmitted): Until browser closes
- • Security tokens: Until browser closes
Persistent Cookies
Persistent cookies remain on your device for a specified period, even after you close your browser. These help remember your preferences for future visits.
Duration Examples:
- • User preferences: Up to 12 months
- • Analytics tracking: Up to 24 months
- • Marketing and advertising: Up to 24 months
- • Cookie consent preferences: Up to 12 months
- • Performance optimization: Up to 12 months
Cookie Renewal
When you visit our website, existing cookies may be renewed or updated with new expiration dates based on your continued use of our services.
How renewal works:
- • Active cookies are refreshed with new expiration dates
- • Your preferences and settings are maintained
- • Analytics data collection continues with your consent
- • You can still manage or delete cookies at any time
Storage Location and Security
Where cookies are stored:
- • Browser's cookie storage
- • Local storage on your device
- • Session storage (temporary)
Security measures:
- • Encrypted transmission (HTTPS)
- • Secure cookie attributes
- • Regular security audits
Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We encourage you to review this policy periodically.
When We Make Changes
We may update this policy for various reasons, including but not limited to:
- Changes in our cookie practices or new cookie types we implement
- Updates to applicable laws and regulations
- Changes in our AI services and website functionality
- New third-party services or partnerships
- Improvements to our privacy practices and user controls
How We Notify You
When we make significant changes to this Cookie Policy, we will notify you through:
Continued Use
By continuing to use our website after changes to this Cookie Policy, you accept the updated policy. If you do not agree with the changes, you may need to adjust your cookie settings or stop using our services.
Contact Us About Cookies
If you have any questions, concerns, or requests regarding our use of cookies or this Cookie Policy, please don't hesitate to contact us. We're here to help and ensure your privacy is protected.
Company Information
Smart AI Malaysia
23 Jalan Dato Onn
Johor Bahru 80350, Malaysia
Mon-Fri: 9:00-18:00
Sat: 9:00-13:00
Common Inquiries
Privacy Concerns
Questions about data collection and usage
Cookie Management
Help with disabling or managing cookies
Data Requests
Access, correction, or deletion of your data
Technical Support
Website functionality or cookie-related issues
Our Commitment
At Smart AI Malaysia, we are committed to protecting your privacy and being transparent about our data practices. Our team is dedicated to addressing any concerns you may have about cookies and our data handling practices.
Privacy First
Your privacy is our priority
Quick Response
We respond within 24-48 hours
Expert Support
Dedicated privacy team
Related Policies and Information
How we protect your data
Terms of ServiceUsage terms and conditions
Contact UsGet in touch with our team
© 2025 Smart AI Malaysia. All rights reserved. | Cookie Policy Last Updated: January 2025