Privacy Policy
Your privacy is fundamental to our operations. Learn how Smart AI Malaysia collects, uses, and protects your personal information in compliance with Malaysia's Personal Data Protection Act (PDPA) and international privacy standards.
Data Protection
We implement robust security measures and follow strict protocols to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction.
Transparent Practices
Our data collection and processing practices are clearly outlined in this policy, ensuring you understand how your information is used and shared.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us, including:
- Name and contact information (email, phone, address)
- Company information and job title
- Payment and billing information
- Communication preferences and interests
- AI service usage patterns and feedback
Automatically Collected Information
When you use our website and AI services, we automatically collect:
- Device identifiers and operating system
- Website usage patterns and navigation
- Location data (with your consent)
Quick Facts
Your Rights
- Access your data
- Correct inaccurate data
- Request deletion
- Withdraw consent
How We Use Your Information
Service Provision
Delivering AI services, processing requests, and maintaining user accounts with personalized experiences.
Communication
Responding to inquiries, sending service updates, and providing customer support through various channels.
Analytics & Improvement
Understanding usage patterns to enhance our AI services and develop new features that meet your needs.
Security & Compliance
Protecting against fraud, ensuring service security, and complying with legal and regulatory requirements.
Marketing
Sending relevant updates about new AI services, industry insights, and educational content (with your consent).
Business Development
Building partnerships, conducting market research, and improving our business strategies for better service delivery.
Legal Basis for Processing
We process your personal data under the following legal bases:
Data Sharing and Third Parties
We may share your information with trusted partners to enhance our services, always with appropriate safeguards and your interests in mind.
Service Providers
We work with carefully selected third-party service providers who help us deliver exceptional AI services:
- Cloud Infrastructure: Secure hosting and data storage providers
- Analytics Services: Website and service usage analytics (anonymized data)
Data Protection Measures
Safeguards We Implement:
- Data Processing Agreements (DPA)
- Regular security audits and assessments
- Strict access controls and authorization
- Encrypted data transmission and storage
Third-Party Standards:
- ISO 27001 security certification
- GDPR compliance (EU users)
- PDPA compliance (Malaysia)
- Industry-standard security protocols
Important Notice
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Any data sharing is strictly limited to service provision and is governed by strict confidentiality agreements.
Data Security and Protection
Technical Safeguards
End-to-end encryption for data transmission and AES-256 encryption for stored data
Advanced firewalls and intrusion detection systems to prevent unauthorized access
Multi-factor authentication and role-based access controls for all systems
24/7 security monitoring and incident response capabilities
Automated security patches and system updates to maintain protection
Secure, encrypted backups with disaster recovery procedures
Organizational Measures
Regular privacy and security training for all staff members handling personal data
Comprehensive internal policies and procedures for data handling
Regular internal and external audits to ensure compliance with privacy regulations
Rigorous vetting process for all third-party service providers
Security Certification
Incident Response
In the unlikely event of a data breach, we have a comprehensive response plan:
- Immediate containment measures
- 72-hour notification to authorities
- Affected user notification
Your Privacy Rights
Right to Access
You have the right to request copies of your personal data that we process. This includes information about:
- What data we have about you
- How we use your data
- With whom we share your data
- How long we retain your data
Response time: Within 30 days of receipt of request
Right to Rectification
You can request correction of inaccurate or incomplete personal data. This includes:
- Updating contact information
- Correcting service preferences
- Modifying account details
- Updating business information
How to request: Contact us via email or phone with specific changes needed
Right to Erasure
You can request deletion of your personal data in certain circumstances:
- Data no longer necessary for its original purpose
- Withdrawal of consent
- Unlawful processing
- Compliance with legal obligations
Note: Some data may be retained for legal or legitimate business purposes
Right to Object
You have the right to object to certain types of data processing:
- Marketing communications
- Direct marketing activities
- Profiling for marketing purposes
- Certain types of automated processing
Action: Unsubscribe links in emails or contact us to update preferences
How to Exercise Your Rights
Email Us
Send your request to info@smart-ai-malaysia.com with subject "Privacy Rights Request"
Call Us
Contact us at +60 7 0178 6945 during business hours (Mon-Fri: 9:00-18:00)
Visit Us
Come to our office at 23 Jalan Dato Onn, Johor Bahru 80350, Malaysia
Verification Required: We may require identity verification to protect your privacy
Data Retention and Cookies
Data Retention Periods
Customer Account Data
Retained while your account is active and for 7 years after closure for legal compliance
AI Service Interactions
Stored for 3 years to improve service quality and provide analytics
Marketing Communications
Retained until you unsubscribe or withdraw consent
Website Analytics
Aggregated data retained indefinitely, individual data for 26 months
Cookie Policy
We use cookies and similar technologies to enhance your experience on our website and AI services.
Strictly Necessary Cookies
Essential for website functionality - cannot be disabled
- • Session management
- • Security features
- • Load balancing
Analytics Cookies
Help us understand how visitors interact with our website
- • Google Analytics (anonymized)
- • Usage statistics
- • Performance monitoring
Preference Cookies
Remember your settings and preferences
- • Language preferences
- • Theme settings
- • Display options
Marketing Cookies
Used for targeted advertising and content personalization
- • Social media integration
- • Content recommendation
- • Advertising optimization
Cookie Management: You can manage cookies through your browser settings or our cookie preference center. Note that disabling some cookies may affect website functionality.
International Data Transfers
Smart AI Malaysia may transfer your personal data to countries outside Malaysia for processing and storage. These transfers are protected by:
- Adequacy decisions by relevant authorities
- Standard Contractual Clauses (SCCs)
- Binding Corporate Rules (BCRs)
- Other legally recognized transfer mechanisms
Countries where your data may be processed include:
Updates and Contact Information
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
How We Notify You:
- Website banner or notice
- Updated "Last Modified" date
Important: Your continued use of our services after policy changes constitutes acceptance of the updated terms. If you disagree with changes, you may stop using our services.
Data Protection Contact
Smart AI Malaysia
Address
23 Jalan Dato Onn
Johor Bahru 80350
Malaysia
Phone
+60 7 0178 6945
info@smart-ai-malaysia.com
Business Hours
Data Protection Officer: For privacy-related inquiries, you can reach our dedicated privacy team who will respond within 5 business days.
Regulatory Information
Smart AI Malaysia is committed to compliance with all applicable privacy laws and regulations. We maintain registrations with relevant supervisory authorities.
Malaysia PDPA
Registered with the Personal Data Protection Department (JPDP) of Malaysia
ISO 27001
Certified information security management system
SOC 2 Type II
Independently verified security and privacy controls
For additional privacy-related resources or to file a complaint with a supervisory authority, please contact us using the information provided above.